Frequently Asked Questions

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.

Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

Total diamond weight of all of the diamonds set into the applicable product.

No we do not.

Yes, we are happy to offer a lay-by payment plan in store. Our normal lay-by terms require a 25% initial deposit, and regular payments of the balance within 3 months of the original transaction date. See in store for further details. We also have online lay-by and after pay.

Yes, we are experts in both jewellery and watches repairs off site. Please present your item/s to any of our friendly team in-store and we will be able to provide you with an estimate for the repair once sent away.

One year from date of purchase. This needs to brought in and we reserve the right to send it away for repairs.

We are unable to accept international.

Please take any products not brought from us back to the store you got it from. or post back to there online store.

Two years from date of purchase again please go to the store you got it from. Pandora reserves the right on warrantys and makes the final decision.

Ring Size Chart

Please pop in store for the correct measurement of your fingers. This chart is an approx measurement.