Refund policy

Returns

Under the New Zealand Consumer Guarantees Act, the goods we sell to you must be of acceptable quality within the meaning of New Zealand Consumer Guarantees Act. If the goods are not acceptable then you have the right to seek the remedies provided under the New Zealand Guarantees Act. We are allowed to send a product back to the supplier for there recommendation and their results is final.

In addition to your rights under the New Zealand Guarantees Act we agree that you may, except for sale items, special orders and pieces of jewellery hand-made to customer specification, return or exchange the goods ordered on the following conditions:

  • In store you have 21 days to exchange with proof of purchase. We do not accept sale items back.
  • Within 7 days of delivery you notify us in writing of your wish to return the goods
  • You are allowed to exchange an item once. We do not exchange over and over.
  • We do not accept earrings back due to Health & Safety.
  • The goods are in as new condition and are accompanied by proof of purchase and original packaging with all paperwork (such as diamond certificates or watch instruction booklets). As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches or signs or wear (consideration of these factors is at our discretion)
  • You pay the return post or other delivery costs for the returned goods and accept responsibility for the safe delivery of the returned goods (you should therefore return by registered post or by courier or personal delivery to our street address)
  • All returns are subject to inspection by us before a refund is processed (not for change of mind). If we agree to refund you then we will refund you in the same way you originally paid for your order. We will also pay for the cost of return shipping (if applicable) if the return is the result of an error or the item is damaged or defective at the time of purchase.
  • Online orders getting refunds may take up to 7 days to process.

Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return unless they are of an unacceptable quality under the New Zealand Consumer Guarantees Act.

Our street address for delivery of returned goods is:

Cambridge Jewellers Ltd
61 VICTORIA STREET
Cambridge WKO 3434,
New Zealand

PH: +64 7-827 6419